Warranty
What's covered, for how long, and how to file a claim.
What we cover
Every Workrem product comes with a 30-day warranty against defects in materials and workmanship. The 30-day warranty applies to all products in our catalog.
What “covered” means
If a covered defect appears within the warranty period, for example, a stitching failure, a motor that stops working, a hinge that breaks under normal use, we'll replace or refund the item, free of charge.
What's not covered
The warranty does not cover normal wear and tear, cosmetic damage that doesn't affect function, damage from misuse or accidents, modifications or unauthorized changes, or commercial use beyond stated rated cycles (where applicable). It also doesn't cover problems that were obvious at delivery and not reported within 30 days.
Filing a warranty claim
Email hello@workrem.com with the following information:
- Your order number (if available, we can look it up by email if not)
- The product name
- A description of the issue
- Photos or video of the problem
We reply within 1 business day (Monday–Friday). Most claims are resolved within 5 to 7 business days from initial contact to replacement shipping.
Replacement vs. refund
For defects reported within the 30-day window, we replace the item with a new one and pay return shipping. If a replacement isn't available, we issue a full refund.
Extended warranties
We do not sell or offer extended warranties. We believe the included warranty should be enough, and if it isn't, that's a sign the product itself isn't right.