Shipping policy
How we get your gear to you.
Where we ship
We currently ship within the United States only, including Alaska, Hawaii, and Puerto Rico.
How long
Total delivery, from order to your door, takes 3 to 15 business days for standard shipping and free shipping, including orders to Alaska, Hawaii, and Puerto Rico. This is the full estimate, not a minimum. Many orders arrive sooner, and yours may reach you before the end of that window.
Shipping cost
Free US shipping on orders over $75. Orders under $75 ship for a flat $8. Those are our only two shipping options. Standard shipping (orders under $75) and free shipping (orders over $75).
Tracking your order
Within 24 hours of your order shipping, you will receive a tracking email. If you do not see a tracking email within 48 hours of ordering, check your spam folder, then email hello@workrem.com.
Lost or stuck packages
If your tracking has not updated in 5 business days, or your package shows delivered but you have not received it, email hello@workrem.com with your order number. We open the carrier claim ourselves and send a replacement or refund as soon as the claim is filed, so you are not left waiting on the resolution.
Damaged in transit
If your order arrives damaged, take photos of the box and the item and email hello@workrem.com within 48 hours. We send a replacement at no cost.